Speakers Line Up:Foreign and Local Call Center BPO Executives – 18 hot Call Center BPO Recognize Experts Topics, 20 Speakers, 1400 expected participants, 1 day of great event, connect to the World Network of Call Center Pros, Live Interaction Intervals, Close Some Deals Brokers!!!
AM- Morning Session
8:00-8:10 Opening (Welcome Delegates – Maybe a Speech From Senator Mar Roxas – Father of Call Center or Any Govt Incharge or Call Center Expert )
Module 1 – Biz Dev/ BPO Hottest Campaign in the Philippines
8:10-8:30 “A Decade of Outsourcing in the Philippines” By Rebecca Ontiveros – Freelancer, BPO Call Center Broker, Director for Business Development & Project Management GBiZ Consultancy & Outsourcing Services
8:30-8:40 Question and Answer
Module 2: Outsourcing 5000 Seat for Language Call Center Worldwide
8:40-9:00 (For Co Approval) “Langauge Call Center/BPO Partnership” By Craig Almaguer – Sales Executive based in Languageline.com HQ CA, USA. He will fly from US to discuss things about his co. And successful previous relationship with GenPac in India and Sitel in the Philippines. Also he is looking for Philippines based BPO/call centers all world language tied up.
Craig has a diverse and extensive background in developing projects and a deep commitment to the craft of sales, marketing, events, and recruitment.
In the early ‘90s, Craig lead some of the most success Sales Recruitment Teams in the San Francisco Bay Area and Northern California. From Managing and Recruiting Craig spent 8 years with AT&T (formerly SBC and Pacific Bell) and was instrumental in building California’s internet backbone with an Internet Team throughout California. From there, Craig migrated into the SBC Public Sector and Health Care space handling multi-million dollar budgets with customers like Blue Shield/Blue Cross, and Catholic Health Care West.
In early 2002, Craig skillfully reinvented himself as a General Contractor/Builder and over the next 6 years created some of the most beautiful, efficient, and artful projects in Northern California.
Craig later became the Sales Director and Business Development Manager for Mexican/US Call Center, BerkUSA. Craig acted as Recruiting Director and Sales Manager running sales campaigns with BerkUSA. On many occasions, Craig took on the role Event Director or VP of Sales for campaigns that included AT&T and The Technology & Higher Education Conference in 2010.
Craig currently holds the title of Senior Sales Executive and Territory Manager for Language Line Services. Over the past 18 months, Craig has been developing programs with most of the Fortune 500 in the Central South Territory of the US. Craig’s passion for Language Support Services shows as he is helping Call Centers improve their metrics and increasing revenues through a potentially untapped market with the Multicultural customer. Language Line Services is the largest and oldest Language Service Provider in the US and specializes in Interpretation and Translation Services for the Call Center Industry.
9:00-9:10 Question and Answer
Module 3 – Sales Outbound Telemarketing 8:50-9:20 “Running a Call Center Campaign Outbound” – Edgar Buenaventura – Top Agent/Top Supervisor/Freelancer He is the Top Account Manager as well. Who is responsible for closing those deals in the actual call center operations hands on. (Superpages.com, US Directory, MIS, POS Terminal, G3 Telecom) with another 2 Panels (Your Co).
9:00-9:10 Question and Answer
9:10-9:30 Your Co Here (BPO Call Center Operations Topic)
9:30-9:40 Question and Answer
Module 5 – Call Center Office Space Leasing – Madison Solutions 9:40-10:00 “Cloud Based Hosted Phones System Sales Operations” By Lenny Dandan – Apple/MAC Gold Certified Sales Pro, Hosted PBX Specialist, He leads and Train Account Managers as well, Do Call Center Consulting, He operates before a Start Up Home Based Call Center, Pro Chef, Restaurant Management Consultant.
10:00-10:10 Question and Answer
Module 6: Call Center/BPO for Entreprenuers
10:10-10:30 “BPO Call Center Operations for Entreprenuer” by Khoa Bui– Khoa is a Call Center Veteran from Canada and Australia, Best selling author, international speaker, corporate trainer, blogger and entrepreneur. He has been featured on TV, Radio and Magazines and he has a passion for traveling the world, public speaking, writing books and building online empires. He also loves to write fast as well. Khoa is the founder of the site “Secrets Entrepreneur” where he shares with you tips, strategies and ideas that help people create more wealth by becoming an entrepreneur.
10:30-10:40 Question and Answer
Module 7: BPO and Outsourcing Media Success
10:40-11:00 “Media Outsourcing Stories Success” by Emily Altomonte- Abrera, Chairman Emeritus, McCann Erickson Philippines – President, Advisor Media Alliance Asia, Corporate Media BPO/Call Center Speaker, President Foundation for Communication Initiatives.
11:10-11:30 Question and Answer
11:30-11:50 Your Co Here (BPO Call Center Operations Topic) 11:50-12:00 Question and Answer Lunch Break 12:00-12:15 Lunch/Networking/Entertainment/Raffle Prizes from Sponsors 12:15-12:50 Lunch/Commercial Break/Sponsors PM – Afternoon Session Module 9 12:50-1:10 Your Co Here (BPO Call Center Operations Topic) 1:10-1:20 Question and Answer
Module 10 – Coaching-Training BPO Experts / Call Center Leaders
1:20-1:40 “Leadership in the BPO Industry” By Mike Blanco – Former Pacific Hub Training Director, Local Call Center Operator/Owner. He shared the 7th Habit, Maxwell Coaching Leadership Style Techniques to us Call Center BPO leaders to become effective in managing campaigns.
“With 10 years of working experience in the BPO industry, our speaker rose from the ranks to reach where he is right now. Finding his niche in the BPO industry didn’t come easy, from being a Telemarketer, to a CSR, he found his place in the training department.
Belonging to a sunshine industry proved best for him since he himself was new to it. It didn’t hinder him though to widen his horizons. It’s been almost a year since he retired from the banking and financial services of BPO, he is now in the solar panel manufacturing industry. Mike Blanco is now Sunpower Corporation’s Training and OD Manager.”
1:40-1:50 Question and Answer
Module 11: Beyond BPO and Call Center Outsourcing Leadership Services
1:50-2:10 “Emergent Leadership: Call Center Culture Shift” By Dave Francisco, Operations Managers, TLs, Coaches, Reps and Call Center Leaders Trainer of Acquire Asia 2:10-2:20 Question and Answer
2:20-2:40 Your Co Here (BPO Call Center Operations Topic) 2:40-2:50 Question and Answer
2:50-3:10 Your Co Here (BPO Call Center Operations Topic) 3:10-3:20 Question and Answer
Would your company like to sponsor this event? Around 1,400 call center BPO brokers are expected to join. The main decision maker TOP CEO, Broker, Call Center Pros, Freelancer, Start Up BPO’s in the Call Center Outsourcing Industry. You can get potential clients and biz partnership here. Also see how call center operations software/hardware, government, from commercial places to pizza, coffee shops, events, hotels to catering n biz x deals is closed.
To supply a call center company from 10 seats to thousand of employees. As the industry grows rapidly. Merging of campaigns and partnerships. I witnessed before a multimillion $ relationship and long term partnership start at this kind of expo. For Govt lets bring the Call Center ICT operation on your Home-city or Town. To boost your employment, revenue and taxation.
25k pesos Bronze Sponsors (booth + flyers insert +token+blogs+ social media promotion), 2 free delegate ticket slot/tickets
50k pesos Silver (booth + flyers insert +token+blogs+ social media promotion + speaker slot + radio or tv slot )4 free delegate slot/tickets
100k pesos gold (booth + flyers insert +token+blogs+ social media promotion + speaker slot + radio or tv slot, panel TV interview ) Poster big ads + 10 free delegate slot/tickets
You can give raffle prizes or tokens to delegates or any cash donation if your in tight in ads budget. Beneficiary: 10% of the total revenue of the Ticket and Sponsorship you bought. Will proceed to August 8, 2012 heavy Disaster in Manila, Philippines Typhoon Victims.
Christian Melanie Lee is a freelance social media manager and web developer. She also devoted her time managing her food blog, and music/concert blog. One of the Hootsuite Ambassador for the Philippines since 2014 and currently working as social media manager for the local band, The Itchyworms.
Follow her on Twitter and Instagram.