Bad experience with a self-proclaimed number one company
June 9, 2013
How would you know if a company is among the best in the industry? Did they have a good customer service? A lot of companies always saying that they are number one and with their marketing stunts, people will believe in them.
I had encountered a company and proclaimed that they are number one.
Three months ago, a friend of mine recommended me to try the services of a well-known courier for their fast delivery and on-time pick up of packages at home. At first, I believed with my friend’s suggestion to me. During that time, I need to send important packages. Going to Makati for client’s meetings and working at home, I don’t have time to do it.
I signed up on their website and filled up the information needed. I gave special instructions to pick up my packages in the office. When I visited the office for an important meeting, I asked one of our personnel if the courier service arrived. He told me that they didn’t come. So, I waited for a couple of hours and they didn’t show up!
Then, I received a text message from them that they failed to show up in the office because of the heavy traffic from a delivery somewhere in Rizal. I told them that I don’t need their services.
How would you know that they really true to their promises to give consumers a quality service?
Check out if they have a bad reputation by searching them online
Whenever I want to shop or repair my gadgets, I see to it that I do some background check first before deciding on whether to pursue it or not. All I did is to search reliable articles and press releases of the company online.
Ask authorities who are experts in this kind of problem
Ask authorities who are experts on handling this kind of manipulative act of a company. Ask for help at Department of Trade and Industry – Bureau of Trade Regulations and Consumer Protection. Report your complaints and they will took action for companies who mislead consumers from their advertisement on tri-media and online.
My piece of advice is to verify it. It’s not hard to do some research first before doing such actions. There’s a lot of people might believed on the marketing strategies of the company. But if you found out that it’s not true and it’s like you being “scammed” by the company itself.
Christian Melanie Lee is a freelance social media manager and web developer. She also devoted her time managing her food blog, and music/concert blog. One of the Hootsuite Ambassador for the Philippines since 2014 and currently working as social media manager for the local band, The Itchyworms.
Follow her on Twitter and Instagram.