With business competition getting more & more aggressive, and companies wanting to be ahead in attracting customers and ensuring that consumers continue to patronize their business, much has been done in terms of improving products and services to be more aligned to what the customer needs. This includes repackaging a product, developing more creative advertising approaches, and price offerings to communicate value for money.
But in the long run, customers are getting smarter and more sophisticated in selecting which company to patronize. They are placing more and more emphasis on their overall experience with the company and the brand.
Customer service has become a defining factor in why customers select one brand over another. Thus, companies nowadays have begun investing in Customer Experience Staff – who will ensure and monitor that the results of all these enhancements and improvements made during the customer life cycle, are delivered perfectly and will create customer advocates.
The new partnership between TeleTech, one of the Top Ten award-winning BPO’s in the world, and Telstra, Australia’s largest Telecommunications and Information Services company, is placing extra focus on this aspect of their business. Their goal is to create a customer advocates at every interaction. It is about putting the customer at the heart of everything that they do, and innovating their technology, operations, brand and culture with world-class talent and quality leaders who will drive a high-performing, customer-centric culture in the workplace.
Located in IT Park, Lahug, Cebu, they continue to find ways to be on top of their service delivery processes – to ensure that their customers are getting the best possible service at every touch point. To this end, they have created new positions for Customer Experience Manager, Customer Insights Leads & Continuous Improvement Lead who will do just that!
The staff for these roles must not just be self-motivated and service-driven individuals – but they must be able to identify areas of opportunity to enhance the service delivery process, anticipate the needs of customers every step of the way, provide solutions and methodologies that work, and in time, drive the continuous achievement goal of providing the most ideal service to their clients. These Leadership roles must be able to drive innovation, continuous improvement and behavioral changes across the contact centre and back into the client organization to change perspectives of decision-makers in driving business improvement results.
Opportunities for ideal candidates for these roles are not always easy to come by. It takes the right person, with the right attitude and mindset, to be successful in these roles.
So if you’re looking for a way to further enhance your career, are passionate about customer service, working with people, and you possess the right values and key competencies to be a successful Customer Experience catalyst, here’s your chance to be a part of the team that will lead change in this area!
You can submit your application for any of these roles (Customer Experience Manager, Customer Insight Lead and Continuous Improvement Lead) at HotJobs@TeleTech.com or apply directly through their career portal at www.TeleTechJobs.com. For initial screening, you may also text or call 0908.887.9551 and look for Gel Junio.
“Telstra | powered by TeleTech” is a partnership between Telstra, the leading Telecommunications and Information Services company in Australia, and TeleTech, one of the most established, award-winning BPO’s in the country today. Their office is located at the Ground Floor of eBloc Tower 2 in IT Park, Lahug, Cebu. Walk-in applicants may apply Mondays through Fridays between 9am to 6pm.
Christian Melanie Lee is a freelance social media manager and web developer. She also devoted her time managing her food blog, and music/concert blog. One of the Hootsuite Ambassador for the Philippines since 2014 and currently working as social media manager for the local band, The Itchyworms.
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