How would you know if a company is among the best in the industry? Did they have a good customer service? A lot of companies always saying that they are number one and with their marketing stunts, people will believe in them.

I had encountered a company and proclaimed that they are number one.

Three months ago, a friend of mine recommended me to try the services of a well-known courier for their fast delivery and on-time pick up of packages at home. At first, I believed with my friend’s suggestion to me. During that time, I need to send important packages. Going to Makati for client’s meetings and working at home, I don’t have time to do it.

I signed up on their website and filled up the information needed. I gave special instructions to pick up my packages in the office. When I visited the office for an important meeting, I asked one of our personnel if the courier service arrived. He told me that they didn’t come. So, I waited for a couple of hours and they didn’t show up!

Then, I received a text message from them that they failed to show up in the office because of the heavy traffic from a delivery somewhere in Rizal. I told them that I don’t need their services.

How would you know that they really true to their promises to give consumers a quality service?

• Check out if they have a bad reputation by searching them online