For 13 years of successful partnership, Teleserv and NSO’s highly successful citizen service recently relaunched its online services known as NSOHelpline.com
NSOHelpline.com is the reliable service-focused 24/7 hotline, website, and delivery service that you know but with a new extremely easy-to-use website
Since 2000, Pilipinas Teleserv Inc., the citizen service partner of the National Statistics Office is the company behind the NSO Birth Certificate Delivery service.
NSO Birth Certificate Delivery 737-1111 is where people can request for their NSO certificates and have it delivered right at their door step within 2-3 days anywhere in the country. Over time it has expanded with a chat channel at www.birthcertificates.com.ph to support the helpline number along with more payment channels and online options for better accessibility. With all these improvements and further growth, Teleserv is now integrating all the service features to develop a one-stop shop for all NSO related services. This 2013, Teleserv embarks on a brand relaunch aimed at enhancing the current NSO Birth Certificate Delivery Service 737-1111.
If you want to get your birth certificate without the hassle of going to NSO office, NSOHelpline.com services established on the trusted nationwide door-to-door delivery of NSO certificates within 2-3 days. The service also stays true in helping Filipinos find answers and solutions for numerous NSO certificate related concerns, inquiries, and problems. It offers solutions with up-to-date information of NSO facts and consultation services for certificate problems like corrections and late registration. It also incorporates comprehensive coverage of the primary phone and chat channels and upcoming developments for SMS, social media, and mobile applications for improved convenience.
Pilipinas Teleserv is the recognized leader in Citizen Services from among the country’s world-class BPO companies, having established itself as an innovative contact center provider. The company operates services for various Philippine government agencies like the Department of Foreign Affairs, the Civil Service Commission, the Government Service Insurance System, the Bureau of Internal Revenue, and various others that have revolutionized the way citizens transact with the government. Teleserv has found its niche as a systems integrator in the industry utilizing Voice, SMS, Chat, Email, and Web-based applications into a unified communications structure.
Teleserv is the service company behind services such as: DFA Passport Appointment System – where Filipinos can acquire passport processing schedule and information, the Contact Center ng Bayan – the Philippine Government’s main helpdesk where citizens, civil society organizations, and other entities can voice their complaints and concerns with government agencies such as the Civil Service Commission, PhilHealth, Department of Trade and Industry, National Computer Center, and Department of Health, and the contact center partner of the Government Service Insurance System and the Bureau of Internal Revenue.
The service’s new features are:
New Logo, New Name
NSOHelpline.com is about helping people with their NSO certificates, online or through the phone, 24 hours a day, 7 days a week, 365 days a year. After nearly 13 years of service, an effort to reintroduce the service is in order: Our new name communicates that we can be reached by a click or call. It shows that we are open 24 hours a day, 7 days a week, ready and willing to be of service. It is THE fast and hassle-free way of getting your NSO certificates.
Check Status Feature
We carefully track each and every transaction that goes thru NSOHelpline.com. Simply use the check status feature on the site to find out where your certificate is at anytime during the process. Just enter your 10-digit reference number on the check status page and the current status of your NSO request will be displayed instantly.
New and Easy to fill out Assisted Web Form
We carefully reworded our order entry web form to make it easier for everyone to fill out the details we need to request for your NSO certificates. The information required is presented clearly with validating virtually assisted questions prompted at the appropriate times to help you.
This simply makes getting your information right on the first time. With virtual assistance prompting you at the right moment, there has never been an easier way to request for an NSO certificate.
The new assisted web form, is a product of 13 years of experience and hard work by our customer service professionals and development team. It is simply the best and easiest way of getting an NSO certificate online.
Even More Payment Options
After requesting for your NSO certificate, we now offer a number of expanded payment channels. Just select which one best fits your convenience: credit card or Bancnet online, over the counter via Metrobank, Bayad Center or Bancnet ATM.
Credit card payments can be made onsite securely, quickly, and with just a click.
- Bancnet Online empowers you to process payments using your Bancnet account.
- Metrobank payment can be done over the counter by filling-up a payment slip and transacting with the bank teller.
- Bayad Center also accepts payment for your NSO certificates. Simply fill-up the payment slip and process it through the cashier.
- Bancnet ATM payments can also be done by going and transacting at your nearest ATM.
Comprehensive FAQs List
NSOHelpline.com started out as NSO Helpline on June 7, 2000. Over the years since then and after millions upon millions of cheerfully and accurately managing NSO-related concerns, we have built a complete FAQ database of the most common NSO concerns. Browsing our expanded FAQ database allows the user to better understand his NSO-related issues at his own pace and at the leisure of his own time.